The Problem
Patients often lack trusted information about their diagnosis, treatment options, how best to recover and how to live well
36% of patients with a long term condition say they are not given helpful information when first diagnosed and 32% say it’s difficult to access trustworthy information.
— Patient Information Forum / MHP Communications Survey 2015
3 million people in the UK are estimated to have Osteoporosis. However two in three, aged 50-69, have not given the idea that they might have Osteoporosis any thought.
— International Osteoporosis Foundation (2018) Broken Bones, Broken Lives : A roadmap to solve the fragility fracture crisis in the United Kingdom
59% of people living with COPD cannot confidently state that they understand their condition.
— Patient experience of COPD care: outcomes from the British Lung Foundation Patient Passport. BMJ. 2019
120,000 cancer patients a year say that the long term side-effects of treatment were not fully explained.
— National Cancer Patient Experience Survey (CPES) 2018
The Solution
Recap Health enables clinical teams to quickly share locally approved educational information with patients and to understand the impact the material is having on outcomes and operational goals e.g. readmission rates, complication rates
Reinforce key messages following appointments
Help patients ‘wait well’ on waiting lists
On discharge from hospital
Reinforce advice given over the telephone
Strengthen the impact of video consultations
Within a Patient Health Record
Benefits for clinical teams and NHS Trusts
Offer your patients a more professional service
Send the right content to the right patient at the right time
Reduce appointments and re-admissions, through more effective patient self-care
See whether patients look at the information you have sent to them
Compare how you use Recap Health with other team members and services
Teams become more efficient at organising and managing patient information
Read ongoing feedback and ratings from patients
Benefits for patients
View videos, leaflets, webpages and apps sent to you by NHS professionals you trust
Become more knowledgeable and learn to self-care effectively
Share information with family and friends
Protect your information with a password
Get reminders to look at your information
Help the NHS to go paperless
What customers and partners say
“Recap Health has given Nottinghamshire Healthcare the opportunity to re-design services and provide education and advice to our patients in a modern, engaging and accessible format. Our clinicians and our patients give us great feedback on how easy it is to use.”
— Andrew Haw, Head of Health Informatics, Nottinghamshire Healthcare NHS Foundation Trust
“ Recap Health has helped to convince me that delivering patient education digitally is the future. You have been fully committed to working with the NHS England Test Beds programme to give patients the best experience and outcomes possible and to demonstrate impact through evaluation.”
— Dr Dargoi Satchi, Consultant Cardiologist, UHNM NHS Trust
“Despite numerous policy statements hailing the importance of information, the evidence shows that patients still do not feel properly informed. PIF is excited about the opportunities Recap Health can deliver, enabling healthcare staff to share relevant digital content directly with their patients.”
— Sue Farrington, Chair of the Patient Information Forum (PIF)
What patients say
“I’ve found lots of useful information and feel better informed about my condition and medication.”
“The more information you give, the more I understand my illness.”
“It was very good to see this technique as it takes your mind off the problem and helps you to relax.”
“It’s very informative and helped me with tips to improve my mental health.”
What clinicians say
“It’s a very professional way of giving information. With Recap Health, patients get up-to-date information automatically.”
“I just think it’s a brilliant platform. Patients can access information whenever they want, 24 hours a day.”
“People with long-term conditions need information to build their confidence. Knowledge is power.”
“Giving a vulnerable client a leaflet, always makes me feel a little uneasy. Giving information protected via a password is better.”
